Help
The questions people ask most. If yours is not here, live chat is open from the header.
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Account
How do I open an account?
Tap Join Now, give your name, phone number and email, and pick a password. You need to be 18 or over.
Why do you ask for documents?
Before your first withdrawal we verify who you are. It is a licence requirement and it protects your account. A photo of your ID and a recent utility bill or bank statement is usually enough.
I forgot my password.
Use the reset link on the login screen. The email arrives within a minute or two and stays valid for one hour.
Money
How long does a deposit take?
Timing per method is set by the operator and shown on the deposit screen.
How long does a withdrawal take?
Every request is reviewed first. We do not promise a time before that review, because a promise we cannot keep is worse than no promise.
Can I withdraw to a different account?
The rule on where money can be sent is set by the operator and the licence.
Is there a fee?
Fees per method are set by the operator and shown on the withdrawal screen before you confirm.
Bonuses
How many bonuses can I have?
How many bonuses can run at once is set by the operator; see the bonus terms.
What is wagering?
A multiplier on the bonus amount that has to be staked before the bonus balance becomes withdrawable. The multiplier is set per offer.
Can I withdraw while a bonus is running?
What happens to an unfinished bonus when you withdraw is set in the bonus terms; the withdrawal screen says so before you confirm.
Games
Are the games fair?
Every game runs the studio’s own certified random number generator. We do not host, modify or influence the games; they are streamed from the studio.
What is RTP?
Return to player — the share of all stakes a game pays back over a very long run. It describes millions of rounds, not your session.
A game froze mid-round.
Close it and open it again. Unfinished rounds are settled by the studio and the result lands in your balance and your bet history.
Still stuck?
Live chat is in the header on every page, and support can also be reached from your account.